bk24's Privacy Policy
Find out clearly how your personal information is collected, stored, and used — everything explained in this policy.
bk24 takes your privacy very seriously. This Privacy Policy ("Policy") explains what information we collect when you use the bk24 platform, how we use it, and the steps we take to keep your information secure.
By accessing bk24.bar or using any of our services, you agree to the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using our platform.
This Policy applies to all users — both new and existing. We reserve the right to update this Policy at any time. We will notify you appropriately of any significant changes.
Types of Information Collected
When registering on the bk24 platform and using our services, we may collect the following types of information:
1.1 Identity Information
Basic information needed to create and manage your account, such as full name, date of birth, gender, and documents related to your national identity card or passport.
1.2 Contact Information
Phone number, email address, and residential address — used for account verification and communication.
1.3 Financial Information
To process transactions, we collect payment-related information such as bKash, Nagad, Rocket, and Upay mobile numbers. We do not store full bank account numbers or card details — this information is processed through the respective payment service providers.
1.4 Technical Information
Your device's IP address, browser type and version, operating system, referrer URL, page views, and time spent on the platform — this information is collected automatically.
1.5 Gaming Activity Information
Your gaming history, bet amounts, win/loss records, bonuses used, and session duration are stored for the purposes of responsible gaming and improving platform standards.
How We Collect Information
We collect your information in the following ways:
- Directly Provided: Information you give us through registration forms, login, deposit or withdrawal requests, and support services.
- Automatically Collected: Your browsing behavior and device information via cookies, pixel tags, and log files.
- Third Parties: Information received from payment processing services and fraud prevention providers.
- Identity Verification: Information received from verification partners to ensure legal compliance.
Purpose of Using Information
bk24 uses your information for the following lawful purposes:
Account Management
To create and verify accounts, secure logins, and confirm user identity.
Transaction Processing
To successfully process deposit and withdrawal requests and maintain transaction history.
Fraud Prevention
To detect suspicious activity and comply with AML/KYC regulations to prevent money laundering.
Customer Support
To provide fast and effective resolution of your inquiries and complaints.
Service Improvement
To analyze platform performance and improve the user experience.
Responsible Gaming
To monitor your gaming behavior and identify and prevent problematic patterns.
We do not use your information for any unlawful purpose or for any reason beyond those stated above. bk24 considers your privacy a core responsibility.
Information Sharing Policy
bk24 does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
With trusted partners who handle payment processing (bKash, Nagad, Rocket, Upay), identity verification, technical infrastructure maintenance, and customer support on our behalf — only the information necessary for their specific tasks is shared.
4.2 Legal Obligations
If law enforcement agencies, courts, or regulatory authorities request information through a valid legal order, we are obliged to comply. In such cases, we will provide only the specific information requested.
4.3 Fraud & Security Protection
Limited information may be provided to relevant authorities to prevent fraudulent activity, protect other users, or address national security needs.
4.4 Business Transfers
In the event of a merger, acquisition, or asset sale, user information may be transferred. However, it will always remain subject to the terms of this Privacy Policy and you will be notified in advance.
Important: All our partners are contractually bound to maintain the same standard of privacy protection. We do not permit anyone to use your information for marketing purposes.
Cookies Policy
bk24 uses cookies and similar tracking technologies to keep the website functioning properly and to improve the user experience.
5.1 What Are Cookies
Cookies are small text files stored in your browser or on your device. They help remember your preferences, maintain your login state, and analyze your browsing behavior.
5.2 Types of Cookies We Use
- Essential Cookies: Required for the basic functioning of the website. The platform cannot operate properly without them and they cannot be disabled.
- Functionality Cookies: To remember your preferences and settings — such as language selection and login state.
- Analytics Cookies: To collect usage statistics about the platform, which help us improve our services. These cookies are not personally identifiable.
- Security Cookies: Help prevent fraudulent activity and cyberattacks.
5.3 Cookie Controls
You can disable cookies through your browser settings. However, please note that disabling essential cookies may affect the platform's functionality and you may not be able to log in properly.
Data Security Measures
bk24 follows industry-standard security practices to keep your personal and financial information secure:
SSL Encryption
All data transmissions are encrypted using SSL/TLS technology.
Firewall Protection
Advanced firewalls and intrusion detection systems are active around the clock.
24/7 Monitoring
Our security team continuously monitors systems to detect unusual activity.
Access Control
Only authorized personnel have limited access to specific data.
While we take the highest security precautions, no data transmission over the internet is 100% secure. We ask you to keep your password confidential and to contact us immediately if you notice any suspicious activity.
Data Retention Period
bk24 retains your personal information for as long as it is necessary and legally justified:
- Active Accounts: For as long as your account remains active and for as long as necessary to provide the service.
- After Account Closure: Financial records and transaction information are retained for a specified period to meet legal obligations.
- Security Logs: Kept for a limited period for fraud detection purposes.
- Deletion Requests: Upon your request, we will delete any additional information beyond our legal obligations.
Once the retention period expires, data is securely deleted or anonymized so that it cannot be used to identify anyone.
User Rights
As a bk24 user, you have the following rights regarding your own information:
8.1 Right to Access
You have the right to know what information we hold about you and to request a copy of it.
8.2 Right to Correction
You have the right to request correction of any inaccuracies or incomplete details in your stored information.
8.3 Right to Deletion
In certain circumstances — such as information beyond legal obligations — you may request deletion of your personal information.
8.4 Right to Restrict Processing
You may request that the processing of your information be limited in specific cases, particularly when you are disputing the accuracy of the information.
8.5 Right to Opt Out of Marketing Communications
You may opt out of our promotional communications at any time. Simply contact our support team.
To exercise these rights, email us at [email protected]. We will process your request as quickly as possible.
Third-Party Services
bk24 works with various game providers to offer games on the platform, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft, and JILI. These providers operate under their own privacy policies.
For payment processing, the privacy policies of bKash, Nagad, Rocket, and Upay apply. bk24 is not responsible for the data protection practices of these providers.
We advise you to read the privacy policies of these third-party services before using them.
Protection of Minors
bk24 is for users aged 21 and above only. We do not knowingly collect or store information from minors. If a person creates an account by concealing their age, we will delete the relevant information and close the account.
If you become aware that a minor is using our platform, please notify us immediately at [email protected].
Policy Changes
bk24 reserves the right to update or change this Privacy Policy at any time. For significant changes, we will notify you in the following ways:
- A prominent notice will be displayed on the website.
- A notification will be sent to your registered email address.
- The "Last Updated" date at the top of this page will change.
Continuing to use the platform after the updated policy is published will indicate that you have accepted the new policy. We recommend that you visit this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact bk24's support team. We are always ready to assist you with any privacy-related matters.
Privacy Complaint: If you believe your privacy has been violated, please contact [email protected] immediately with full details. We take every complaint very seriously and strive to resolve it as quickly as possible.