bk24 Terms & Conditions

1.1 Key Definitions

The following terms are used with specific meanings throughout these Terms:

• "Account" refers to a user's registered profile through which they access bk24's services.
• "Services" refers to bk24's website, gaming platform, casino, sports betting, and all other features.
• "Bonus" refers to promotional offers, free credits, or any incentive-based rewards.
• "User" or "You" refers to any person registered on the bk24 platform.
• "Taka" refers to Bangladeshi Taka (BDT / ৳).

1.2 Scope of Terms

These Terms apply to all of bk24's services. In addition, the Privacy Policy and Responsible Gaming Policy are considered integral parts of these Terms. In the event of any conflict, these main Terms shall take precedence.

2.1 Eligibility Requirements

To open an account on bk24, you must meet the following requirements:

• You must be at least 21 years of age. Only those aged 21 or above may open an account and use bk24's services.
• You must provide true, accurate, and complete information at the time of registration.
• You may only operate one account. Multiple accounts held by the same person are strictly prohibited.
• It is your responsibility to keep your account information confidential. You must not share your password or login details with anyone.

2.2 Identity Verification

bk24 reserves the right to verify a user's identity at any time. As part of this process, you may be asked to submit a government-issued ID, proof of address, or payment-related documents. Deposits, withdrawals, or bonus access may be restricted until verification is complete.

2.3 Account Closure or Suspension

bk24 reserves the right to suspend or close any account without prior notice, particularly in cases of a breach of these Terms.

3.1 Accepted Payment Methods

Transactions on bk24 are currently supported through the following Bangladeshi mobile financial services:

• bKash — Bangladesh's most widely used mobile payment service.
• Nagad — the postal department's digital financial service.
• Rocket — Dutch-Bangla Bank's mobile banking service.
• Upay — IBBL's digital payment platform.

3.2 Minimum Deposit and Withdrawal Amounts

• Minimum deposit: ৳100 per method.
• Minimum withdrawal: ৳800.
• Standard withdrawal time: processed within 1 hour. Processing time may vary during verification.

3.3 Transaction Security

All financial transactions on bk24 are secured with SSL encryption. Users are advised to transact only from their own accounts and not to use third-party accounts. If a third-party transaction is confirmed, the account may be suspended.

4.1 Welcome Bonus

bk24 offers new members a 120% bonus on their first deposit, up to ৳15,000. For example: deposit ৳1,000 and receive a ৳1,200 bonus, giving a total balance of ৳2,200; or deposit ৳26,000 and receive the maximum ৳15,000 bonus, giving a total balance of ৳41,000.

4.2 Bonus Wagering Requirements

A 25x wagering requirement must be met to withdraw any bonus. The wagering requirement is calculated on the bonus amount only — not on the combined deposit and bonus amount.

Example: if you receive a ৳1,200 bonus, you must place ৳1,200 × 25 = ৳30,000 in bets before withdrawing winnings from that bonus.

4.3 General Bonus Terms

• Each bonus offer may have its own validity period and conditions, which will be stated on the bonus offer's detail page.
• A user may not claim a specific bonus offer more than once.
• bk24 reserves the right to modify, suspend, or cancel any bonus offer.
• If bonus abuse or fraud is found, the relevant bonus and winnings may be forfeited.

5.1 VIP Tiers

bk24's VIP program has five tiers, each offering weekly cashback benefits:

• Bronze — up to 0.3% weekly cashback.
• Silver — up to 0.6% weekly cashback.
• Gold — up to 0.9% weekly cashback.
• Platinum — up to 1.2% weekly cashback.
• Diamond — up to 1.5% weekly cashback.

5.2 VIP Benefit Terms

Advancement to a VIP tier depends on the user's activity on the platform. Cashback bonuses may have their own wagering requirements. bk24 reserves the right to modify VIP program terms at any time, and users will be notified through the platform of any changes.

6.1 Strictly Prohibited Actions

The following activities are completely prohibited when using bk24's services:

• Creating an account using a false identity or fraudulent information.
• Bonus fraud — operating multiple accounts to abuse the bonus system.
• Attempting to affect the platform through hacking, viruses, or any other technically harmful means.
• Using bots, scripts, or automated software to gain a gaming advantage.
• Using the platform for money laundering or any other illegal financial activity.
• Engaging in harassing, abusive, or threatening behaviour toward other users.

6.2 Consequences of Violations

If a user is found to be involved in any of the prohibited activities described above, bk24 reserves the right to immediately and permanently close the relevant account and forfeit all bonuses and suspected winnings in that account. Legal action may also be taken if necessary.

7.1 User Responsibility

All decisions made while using bk24's services are your own. bk24 is not responsible for wins or losses. You are responsible for ensuring that online gaming is legal in your region.

7.2 bk24's Limitation of Liability

bk24 will not be liable for any loss arising from technical errors, internet disruptions, or other circumstances beyond our control. While every effort is made to ensure uninterrupted service availability, no specific uptime guarantee can be provided.

7.3 Third-Party Game Providers

bk24's platform includes games from various third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. The respective providers are responsible for the technical aspects, outcome determination, and functionality of those games. bk24 is not liable for any technical errors directly caused by third-party games.

8.1 Data Collection and Use

bk24 collects and processes users' personal data for the purpose of providing services. Full details of how this data is collected, stored, and used can be found on our Privacy Policy page.

8.2 SSL Encryption

All communications and transactions on bk24 are secured with SSL (Secure Sockets Layer) encryption. The security of your personal and financial information is our highest priority.

9.1 Responsible Play Policy

bk24 firmly believes in responsible gaming. We want our users to treat gaming as a form of entertainment and never spend beyond their means.

• Never play with borrowed money or money you need for essentials.
• Do not consider gaming as a source of income.
• Take regular breaks and set limits on your time and spending.
• If you feel gaming is having a negative impact on your life, seek help immediately.

9.2 Self-Exclusion Feature

Users may request to temporarily or permanently close their account at any time. It is bk24's policy to honour such requests. Visit our Responsible Gaming page for more details.

10.1 Complaints Process

If you have an objection or complaint about any matter, please contact our customer support team first. The support team is available 24/7 — via live chat or email ([email protected]).

10.2 Dispute Resolution Method

bk24 will attempt to resolve all disputes fairly and promptly. If a resolution cannot be reached through customer support, the user may request a review at a higher level. bk24's final decision shall be considered binding in respect of the dispute in question.

11.1 Copyright Policy

bk24's website, logo, content, design, software, and all other elements are the intellectual property of bk24. Copying, distributing, modifying, or reusing them without prior written permission is strictly prohibited.

11.2 Third-Party Content

bk24 may use third-party software, game engines, or content. In such cases, the relevant intellectual property remains with its respective owners, and bk24 acts solely as a display or distribution medium.

12.1 Right to Amend

bk24 reserves the right to change, amend, or update these Terms at any time. Changes take effect as soon as they are published on the platform. Users are advised to review this page regularly.

12.2 Continued Use After Changes

Continuing to use bk24's services after any change to the Terms will be taken as acceptance of the updated Terms. If any change is not acceptable to you, please stop using the services.

13.1 Support Services

If you have any questions, concerns, or complaints regarding these Terms or any of bk24's services, please contact our customer support team. We provide support in both Bengali and English, 24 hours a day, 7 days a week:

• Live Chat: chat directly through the platform — available 24/7.
• Email: [email protected]